Privacy Policy

Overview

Monroe Aesthetics (“Monroe Aesthetics,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, online forms, booking tools, text messaging, chatbot tools, and other digital services.

This Privacy Policy explains what information we collect, how we use it, when we share it, what choices you may have, and how to contact us about privacy questions.

This Privacy Policy applies to information collected through this website and related digital services. It does not replace any separate informed consent, financial policy, treatment consent, or Notice of Privacy Practices that may apply to certain clinical or regulated health information.

Information We Collect

Information you provide directly

• Name
• Email address
• Phone number
• Mailing address, if provided
• Date of birth, if provided
• Appointment requests and booking details
• Service interests and consultation requests
• Information you submit through intake forms, contact forms, promotions, surveys, reviews, or waitlists
• Information you choose to include in messages, including health, skin, wellness, or treatment-related information
• Text message opt-in status and communication preferences
• Payment or transaction information, if collected through us or our service providers

Information collected automatically

• IP address
• Browser type and device information
• Operating system
• Referring URLs
• Pages visited and time spent on pages
• Site interactions
• Cookies, pixels, tags, scripts, analytics tools, and similar technologies

Information from third parties

We may receive information from service providers and platforms that support our website and business operations, including appointment booking providers, payment processors, form providers, analytics vendors, text messaging platforms, customer relationship management systems, advertising tools, and chatbot or AI-assistant providers.

How We Use Information

• Provide and manage appointments, consultations, and customer support
• Respond to questions and requests
• Communicate about bookings, scheduling, reminders, follow-up, and service information
• Send text messages or emails you request or consent to receive
• Improve website performance, usability, and service quality
• Maintain records and internal business operations
• Process transactions and payments, where applicable
• Protect against fraud, misuse, security incidents, and legal risk
• Comply with legal, regulatory, contractual, and professional obligations
• Market our services where permitted by law and based on your preferences or consent

SMS / Text Messaging Privacy

If you opt in to receive text messages from Monroe Aesthetics, we may send you messages related to appointments, reminders, account or booking updates, customer support, promotions, or other information you requested or consented to receive.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You can opt out of promotional or non-essential text messages at any time by replying STOP. For help, reply HELP or contact us directly at (510) 641-0414.

Your consent to receive text messages is not required as a condition of purchasing any goods or services from Monroe Aesthetics.

We do not sell, rent, or share your mobile number, SMS opt-in data, or text message consent with third parties or affiliates for their own marketing purposes.

We may use service providers to facilitate text messaging on our behalf, and those providers may process your phone number and message content solely to deliver the services requested by us.

AI Assistant / Chatbot Privacy

This website may offer an AI-powered assistant or chatbot to help answer general questions, guide users to services, or improve site support.

If you interact with the AI assistant, the content of your chat may be collected, stored, reviewed, and processed by Monroe Aesthetics and/or the technology providers that support the assistant in order to provide responses, improve performance, maintain safety, troubleshoot issues, and support business operations.

Please do not use the chatbot for emergencies. If you are experiencing a medical emergency, call 911 immediately.

The AI assistant is not a substitute for professional medical advice, diagnosis, or treatment. Chat responses may be automated and may not always be accurate, complete, or appropriate for your situation.

If you prefer not to use the AI assistant, you may contact Monroe Aesthetics directly by phone at (510) 641-0414 or through our contact page at /contact/.

If the AI assistant is supported by a third-party provider, that provider may process information submitted through the assistant according to its role as our vendor and applicable agreements.

Cookies, Analytics, and Advertising Technologies

We and our vendors may use cookies, pixels, analytics tools, embedded scripts, and similar technologies to understand website traffic, improve site performance, remember preferences, measure marketing effectiveness, and support advertising.

Depending on the tools in use, these technologies may collect identifiers, browser and device data, approximate location information, website activity, and interaction data.

You can manage cookies through your browser settings. If available on our website, you may also use our cookie preferences tool or consent manager to update your settings.

How We Share Information

We may share personal information in the following circumstances:

• With vendors and service providers that help us operate our website and business, such as booking, hosting, analytics, text messaging, AI/chat, forms, payment, security, and CRM providers
• With professional advisors such as attorneys, accountants, insurers, and compliance consultants
• When required by law, subpoena, court order, regulatory request, or to protect rights, safety, and property
• In connection with a business transfer such as a merger, acquisition, financing, restructuring, or asset sale
• With your consent or at your direction

We do not sell your personal information for money. However, if our use of advertising or analytics technologies qualifies as “sale” or “sharing” under California law, California residents may have the right to opt out as described below.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain records, comply with legal obligations, resolve disputes, enforce agreements, and protect our business.

Retention periods may vary depending on the type of information, the reason it was collected, applicable law, and whether the information is subject to medical, tax, accounting, or regulatory recordkeeping requirements.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, platform, or method of electronic transmission is completely secure, and we cannot guarantee absolute security.

Your Choices

• You may opt out of marketing emails by using the unsubscribe link in the message.
• You may opt out of text messages by replying STOP.
• You may manage cookies through your browser settings and any on-site cookie controls we provide.
• You may contact us to update or correct information you previously provided.

California Privacy Rights

If Monroe Aesthetics is subject to the California Consumer Privacy Act, as amended, California residents may have the right to request:

• Access to the categories and specific pieces of personal information collected about them
• Information about categories of sources, purposes of use, and categories of disclosure
• Deletion of personal information, subject to exceptions
• Correction of inaccurate personal information
• Limitation of certain uses of sensitive personal information
• Opt-out of sale or sharing of personal information, where applicable
• Non-discrimination for exercising privacy rights

California residents may submit privacy rights requests through:

• Phone: (510) 641-0414
• Contact page: /contact/
• Privacy request email or form: [INSERT PRIVACY REQUEST EMAIL OR FORM URL]

If required by applicable law and relevant to our site setup, we will also provide a “Do Not Sell or Share My Personal Information” link and honor Global Privacy Control signals where applicable.

HIPAA / Medical Information Notice

Monroe Aesthetics may collect health, treatment-interest, or wellness-related information through forms, bookings, consultations, or communications.

If Monroe Aesthetics is acting as a HIPAA covered entity or business associate with respect to certain protected health information, that information may also be governed by a separate Notice of Privacy Practices.

If applicable, our Notice of Privacy Practices can be found here: [INSERT NPP URL].

This Privacy Policy is intended to supplement, not replace, any separate Notice of Privacy Practices that applies to protected health information.

Children’s Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13 through this website without appropriate consent where required by law.

If you believe a child under 13 has submitted personal information through this website, please contact us so we can review and delete the information as appropriate.

Third-Party Links and Services

This website may contain links to third-party websites, booking tools, payment platforms, social media services, or embedded content. We are not responsible for the privacy, security, or content practices of third parties not controlled by Monroe Aesthetics.

We encourage you to review the privacy policies of those third-party services before providing information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. Your continued use of the website after updates become effective means the updated version will apply to your use of the site.

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